Privacy policy
Last updated: March 25, 2026
Omnistore operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Omnistore is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or otherwise interact with the Services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
When we use the term "personal information," we mean information that identifies or can reasonably be linked to you.
We may collect the following types of personal information:
- Contact details (name, billing/shipping address, phone number, email)
- Payment information (credit card, debit card, payment confirmations)
- Account information (username, password, preferences)
- Transaction information (orders, cart activity, returns, purchases)
- Communications (messages you send to us)
- Device information (IP address, browser, device type)
- Usage information (how you interact with our website)
Sources of Personal Information
We collect personal information from:
- You directly (when you place orders, contact us, create an account)
- Automatically (through cookies and tracking technologies)
- Service providers (e.g. Shopify, payment processors)
- Third parties and partners
How We Use Your Personal Information
We use your personal information to:
- Process and fulfill your orders
- Provide customer support
- Manage your account
- Improve and personalize your shopping experience
- Send updates, order confirmations, and notifications
- Prevent fraud and ensure security
- Comply with legal obligations
We may also use your information for marketing purposes, including showing you relevant ads or sending promotional emails (you can opt out at any time).
Legal Bases for Processing (EEA/UK)
If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data based on:
- Contractual necessity (to fulfill orders and provide services)
- Legal obligations
- Legitimate interests (business operations, fraud prevention, improvement)
- Consent (marketing and tracking technologies)
You may withdraw your consent at any time.
How We Share Your Personal Information
We may share your personal information with:
- Shopify (our platform provider)
- Payment processors
- IT and analytics providers
- Fulfillment and shipping partners required to deliver your order
- Marketing and advertising partners
We may also share your data:
- To comply with legal obligations
- To enforce our policies
- In connection with a business transfer (e.g. sale or merger)
Cookies and Tracking Technologies
We use cookies and similar technologies to operate and improve our website, analyze traffic, and support marketing.
These may include:
- Essential cookies (required for functionality)
- Analytics cookies (to understand user behavior)
- Marketing cookies (for personalized advertising)
Where required by law, we will request your consent before using non-essential cookies.
You can manage cookies through your browser settings or via our cookie banner.
Relationship with Shopify
Our store is hosted by Shopify. Shopify may process your personal information to provide and improve the Services.
Your data may be transferred to and processed in countries outside your own. Shopify may also use your data across multiple merchants to improve its services.
You can learn more here: Shopify Privacy Portal Link.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
Children’s Data
Our Services are not intended for children. We do not knowingly collect personal data from individuals under the age of 16.
If you believe a child has provided personal information, please contact us so we can delete it.
Security and Data Retention
We take reasonable measures to protect your information. However, no system is completely secure.
We retain your personal data only as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Your Rights
Depending on your location, you may have the right to:
- Access your data
- Request deletion
- Correct inaccurate data
- Request data portability
- Object to processing
- Withdraw consent
You can contact us to exercise your rights.
We may need to verify your identity before processing your request.
Complaints
If you have concerns about how we handle your data, please contact us.
If you are in the EU, you may also contact your local data protection authority.
International Transfers
Your information may be transferred and processed outside your country.
Where required, we use appropriate safeguards such as Standard Contractual Clauses.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page.
Contact
If you have questions about this Privacy Policy or your data, contact us at:
For the purposes of data protection laws, Omnistore is the data controller of your personal information.