Refund policy
We want you to be satisfied with your purchase. As we work with third-party fulfillment partners, returns and refunds are handled on a case-by-case basis.
1. Returns & Issues
Please inspect your order upon arrival. If your item is defective, damaged, or if you received the wrong item, contact us immediately at contact@omnistore.shopping so we can evaluate the issue and make it right.
Please do not send any items back without contacting us first, as unauthorized returns will not be accepted.
2. How to Request a Return or Report an Issue
To start a return or report a problem, please contact us at contact@omnistore.shopping with:
- Your order number
- A description of the issue
- Photos or videos showing the problem
- (If applicable) details of the incorrect or missing item
We will review your case and offer an appropriate solution, which may include a refund, replacement, or partial refund.
3. Return Address
Our return address is not fixed.
If your return is approved, we will provide you with the correct return address and instructions.
Do not send items back without prior authorization.
4. Conditions for Approved Returns
If a return is approved, the item must:
- Be in the same condition as received
- Be unused or not excessively worn
- Include original packaging where possible
In some cases, a partial refund or replacement may be offered instead of requiring a return.
5. Non-Returnable Items
The following items cannot be returned (unless defective):
- Perishable goods (e.g. food, flowers, plants)
- Custom or personalized products
- Personal care and hygiene items
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Sale items
If you’re unsure, please contact us before requesting a return.
6. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.
Depending on the situation, we may offer:
- A replacement
- A full refund
- A partial refund
- Another appropriate solution
Photo or video evidence may be required.
7. Return Shipping Costs
If the return is due to our error (e.g. defective or incorrect item), we will provide instructions on how the return will be handled.
For returns not related to product issues, return shipping costs may be the customer’s responsibility, where legally permitted.
8. Exchanges
We do not offer direct exchanges.
The fastest way to get a different item is to request a return (if applicable) and place a new order once your request has been processed.
9. European Union 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, without providing a reason, unless an exception applies.
Items must be in a condition suitable for inspection (as in a physical store). Certain items may be excluded from this right, such as personalized or hygiene products.
To exercise your right of withdrawal, please contact us at contact@omnistore.shopping.
10. Refunds
We will notify you once we have reviewed your case and inform you whether your refund has been approved.
If approved, refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
If you have not received your refund within a reasonable timeframe after approval, please contact us at contact@omnistore.shopping.